Testimonials

I started physio with Joe after I was ran over by a snow groomer and lost 3 out of 4 of the main ligaments in my knee. He helped me pre-hab for 2 surgeries and continued physio after.

I had a long road to recovery and Joe was there every step of the way. I had some times where my spirits were low and just a few words from Joe would raise them quickly. I knew that I was in good hands: Joe worked with me to customize a program that worked.

He would listen to what I had to say, and take my thoughts and concerns into account throughout the whole recovery. When I first started working with Joe I knew he was the perfect person to help me get better, and the longer I worked with him, the more I knew it to be true.

I started on crutches not being able to put any weight on my leg at all. I was hopeful to just be able to walk again. Needless to say, I was very happy the day I jogged on the tread mill. I even passed a physical exam for BC Corrections!

I know I would have never gone this far without Joe’s help and support.

Just to say thank you, no it is not enough.

As a patient who had, has and will have a pain for rest of her life, I want to say, from the very bottom of my heart, THANK YOU, Joe. Thank you for your magic hands (you always know where is the most painful point :-)), incredibly great acupuncture technique (incredibly tiny pinch, but such a HUGE relief), patience (especially with us who have a lot of complaints about the pain and life), your human approach (always good mood that is a great model for your patients), a humour which you are able to share with people who need it because for them (us) it is very important to know that their (our) days can be better, much better with your huge help and encouragement you are giving us for all the time.

I also do appreciate your honesty which is so rare here.

Thank you, Joe. I will always be so thankful that you took care of my pain, that you helped me to survive and showed me that life can be almost as productive as before my little car accident. I wish to you, to your family and to your new, absolutely fantastic clinic, only all the best!!!!

Thank you!!!

I started seeing Joe when an IT Band issue sidelined me for the Boston Marathon. At that (pin)point I thought I would never run more than 5k again.

While I tease Joe about being the Evil Doctor and me his Frankenstein, in all seriousness, thanks to Joe I have completed a half-marathon and can run 3-5 middle distance runs a week.

Joe listens to my lengthy narrative about how I am progressing, what has happened an then works with me to develop the IMS plan-of-the-day and any homework.

One of Joe’s greatest strengths is that he individualizes patient treatment - psyche and physical - recognizing that everyone is different, and that for some of us, total rest is not an option.

The last two years have been a journey that I have never felt alone on. Each milestone always felt shared, and any setback was greeted with support and solutions.

And of course, Joe’s best quality is that he hums when he knows it is going to be a “good one”.

Joe Box is a credit to his profession. I have been a patient to him for nearly three years and I have found him attentive, caring and very helpful to my various aches and pains. Thank you Joe for making me move with ease. I also wish to express how professional, kind and helpful his staff is.

I came to Pinpoint Physiotherapy with a chronic IT band problem. I was in pain whenever I walked or moved in certain ways.

The treatment I received from physiotherapist Joe Box was excellent. He listened very carefully to my account of symptoms, asked questions. examined me and set about a course of treatment.

He gave me exercises to do at home, which I did every day. At every subsequent appointment he asked questions and based on my answers, and his examination, adjusted both the treatment and my home exercises, if necessary.

I am now able to go for daily walks and move without pain. I have my life back! I believe the reason that the treatment I received was so effective was that Joe uses up-to-date therapies. He takes courses so that he is on the leading edge of effective treatment.

The office staff is friendly and helpful and appointments are on time. I highly recommend Joe Box and Pinpoint Physiotherapy.

It was a real pleasure to come to Pinpoint to have physio. The therapist and service was all very good. Everyone was friendly and helpful. Thank you to all of you.

As someone who has been very active my entire life and experienced numerous sports related injuries, my body requires a lot more maintenance now that I am in my 40’s.

I have seen 100’s of sports and health care professionals over the years, but now that I have found Joe at Pinpoint for IMS, I won’t waste my time going elsewhere. I drive 6 hours for a treatment because it works!

I have experienced pain relief and symptom relief with IMS, which allows me to continue to enjoy the activities I love to do.

I was very pleased to get an appointment quickly and very happy with the results after my treatments. Joe fixed me up just great! I’ll recommend Pinpoint Physio to anyone needing this service and if I ever need future treatments, I’ll definitely return. Thank you.

Always great service and accommodating, especially when I do something really dumb and mess myself up. Special thanks to Joe for all his expert knowledge.

It’s been awhile since I have been in but the service I received was fantastic! I continue to do some of the exercises that were laid out for me. Thanks for your care!

I give Joe Box 5 stars. He is an excellent physiotherapist. And when I come in the door the staff are always friendly. I highly recommend Joe Box, when you need a physiotherapist.

Hi Joe. Just wanted to say thanks for all your insight and help.

I injured my lower back 20 years ago. Surgery helped but I was left with nerve damage, low grade chronic pain and cramping. After re-injuring my back this summer I came to you, and I must admit I wasn’t coming with much hope.

You spent more time assessing my injury than anyone has ever done and noticed things others have missed. You began dry needling treatments and I began improving. Then while helping with my tennis elbow, you thought it worth checking out my upper back, and that’s when the magic really started to happen. Within a week my neck mobility improved by 40%!!

I feel so much better – I don’t understand how it works but I’m glad it does! Thanks again.

Two years after a car accident that injured my shoulder, and finding limited improvement from various therapies, I decided to make one more attempt and came in to see Joe Box. I was glad I did.

Joe took time assessing my injury and how it has impacted my life. That is one of the things that makes Joe such a wonderful physiotherapist, is that he has the skills – and takes the time – to diagnosis his patient’s injury. From there Joe gradually helped me put together a routine of strength training and stretching that over time helped to heal my shoulder and eventually make it stronger.

I decided to also work with Joe on another issue I had been troubled with for over 20 years, and had basically decided it was something I would have to live with. Joe was able to help me with that as well and provided me with a great set of exercises so that I can continue to improve over time.

I know that without Joe’s help I would not be feeling as good as I do today.

I have attended physiotherapy sessions with Joe for both my elbow (tendonitis) and a knee injury I suffered playing soccer.

I appreciated his approach of using both acupuncture alongside other therapeutic methods for my elbow – I felt the combination was definitely of benefit to a speedier recovery.

He was always clear about the intention of the treatment, was very helpful with information around the injuries (causes thereof and how long it may take to heal, other research) and always made sure I was doing the exercises right as well as determining what would be helpful or not.

I found him knowledgeable, approachable and always took the time needed for each appointment.

I have been coming to Danielle Roberts at Pinpoint Physiotherapy since Oct. 2015, with a painful knee. When I first arrived my knee was so stiff and painful I could hardly walk. With a program of stretching and exercise, and positive encouragement, Danielle has helped me regain almost full use of this knee. There is no doubt in my mind that with Danielle’s assistance I will regain full use of my knee with no pain.

Thank you, Danielle, your professionalism and enthusiasm make therapy a pleasure!

I had a wonderful experience at Pinpoint Physio. The people were warm, friendly and knowledgeable. The exercises were easy and effective. I really appreciated the exercises being sent by email to do at home.

Again, wonderful experience.

I have seen both Danielle Roberts and Joe Box.

I saw Danielle after I suffered severe ankle sprain playing soccer in the rain and mud late October. She got me back to full health and playing soccer again for Spring season. She was patient, knowledgeable, and professional. I would definitely recommend her to anyone.

I saw Joe Box because of the wonderful recommendation I got from Danielle about his talents with IMS needling. I tore a rotator cuff in my right shoulder and could not work out without pain in the joint. I had tried seeing other physiotherapists and did rehab on my own with rest and exercises with no luck.

Joe was extremely professional, and very skilled in treating me. I do not like needles but IMS is quite different and uses much smaller needles than ones used for injections. On top of that Joe is so talented I could usually barely even feel them. After just 4 sessions with Joe I feel no pain my shoulder after working out and I can’t thank him enough.

If you need a physiotherapist - go to Pinpoint, they are amazing and also have very professional, polite staff as well.

I recently went to Pinpoint for a really painful back problem that kept getting worse. Nothing seemed to be helping, but after going to Danielle approximately three times for physiotherapy and intramuscular stimulation my problem disappeared. I would very enthusiastically recommend her and I found the business to be welcoming and very professional.

I think Danielle is completely amazing. She has helped me work on recovering from a car accident that was serious.

I have been happy to make progress with her and am excited that maybe I can recover even more and recover completely with further help. For me it’s been difficult. The accident was traumatic and physically bad for me with several injuries.

Danielle knows exactly the best exercises to help me. I really recommend her services. She is so clever that I hired her separately on a different account to assist my mom from a broken hip. Danielle is fantastic. Don’t miss out on her services. She is that good. I even trust her with my Mom.

Danielle is very sensitive to the needs of her patients. She is very easy to understand and follow with the information that she provides for the well being of the individual.

I feel totally comfortable with Danielle. This Pelvic Floor Program definitely has positive benefits and Danielle delivers it with a very positive attitude.

As far as I am concerned she is a superstar. Danielle turned me around from incapacitated to mobile in one visit.

I had been down and out for a week with severe sciatic pain caused by inflamed piriformis/gluteal muscles. She knew exactly what I needed, applied the treatment, providing instant relief, and provisioned me with all the exercises I needed to both: prevent future such injuries, and to completely heal the current situation.

She was beyond personable, over the top accommodating, and extremely professional and knowledgeable. I recommend Danielle’s services to anyone in need of the best physiotherapist!

Pinpoint therapy has played a pivotal role in my recovery from a 2016 vehicular accident. Their practitioners and front-end team are professionals and personable, always helpful and supportive.

They have truly made a tremendous difference in my life at a time when an injury like that could have easily resulted in aging me prematurely.

I am appreciative to both Danielle and Martin for the physio services I’ve been receiving… very competent, kind and professional manner, thorough background information gathered, and appropriate suggestions for home exercising.

I appreciate that the clinic offers a range of services in one location.

Very friendly staff up front. Physio expertise is great. Things are progressing slowly the way it should. Not getting too carried away having not done any exercises for years. I’m glad to be here. Thx

From the moment you enter Pinpoint Physio you are warmly welcomed.  Staff at reception take good care of you.   The Program, is well planned , and not easy.  Taking a lot of commitment from me..  Danielle, and Lisa, are so knowledgeable.   Both a credit to your Company.

Gratitude and Thank you.

Having played a lot of sports over the years and being competitive you get injuries to several parts of the body. One of my worst injury was planta fasciitis. Major pain in the feet.

I had seen doctors and specialist and had orthotics. None of the suggestions seem to help. A great friend had mention a physio by the name of Anna. Hoping for a miracle i went to see Anna.

Anna was a true miracle. She took the time to listen and suggest different remedies for my needs. I was amazed how patient understanding she was to help me recover. After a few weeks of taping and doing lots of little things that no other physio had done i was starting to see results. Anna has passion and true understanding of customer service and helping and caring for her patients.

I would highly recommend her to anyone who would like a physio to help them with their issues. It’s been five years with zero pain for my planta fasciitis. Thank you Anna. Thank you!

I have been a client of Anna’s for the last 5 years From treating my back, neck, shoulders and knees I have received exceptional professional care from Anna. I lost some motivation and confidence to play sports again, Anna worked with me to build my confidence and strengthen all of my injures to lead to a fast and effective recovery.

Anna has continuously provided me with exceptional and invaluable physiotherapy and her passion to help, care and treat is absolutely a blessing.

I would not hesitate to recommend Anna to anyone!

If you are looking for a well explained and thorough examination of your mechanics or injury you have come to the right place.

Anna puts her extensive education to work as she takes the time to complete a thorough assessment followed by a plan of action to get you back to a road of success. Whether you are coming in for general maintenance to ensure proper mechanics, or coming in with an injury, Anna will get you to where you need to be!

Anna didn’t just take the right steps to fix my injured shoulder, but provided me with simple exercises to add into my daily routine to prevent it from happening again. I was very thankful to find Anna and get back to my regular training routine sooner than I could have ever imagined.

I had a major accident on a motorcycle in May of 2013 where I broke both the Tibia and Fibula and fractured my patella as well. I was very scared at the time wondering what my mobility would end up being like and had no idea where to go and who to see.

First without talking to anyone and without the ability to drive went to a physiotherapy clinic directly across the street from our house. After a few visits I felt very uncomfortable in their hands, feeling like they had no real plan for me, unclear answers to all my questions and just a general lack of knowledge of my injury.

I got Anna’s contact information through a friend and customer of mine and immediately went to see her. Anna impressed me within the first few minutes of meeting her. She had a game plan for my recovery as well as all my questions answered within the first visit and I left feeling optimistic. Over the course of my treatment I always felt well taken care of. Anna is very friendly and always greets you with a smile. A very positive person!

Years later I am doing better than I ever thought I would and am so grateful I was able to have Anna’s help to get here. I can’t speak highly enough about Anna and have sent everyone I meet that needs help or has been injured to go see her as well.

My experience with Pinpoint Physiotherapy and IMS is very positive. Anna was my therapist and she is absolutely superb. I will absolutely recommend Pinpoint to anyone looking for a physiotherapist.

I had an injury to my right foot that prevented me from doing my daily morning run. After some intense therapy and warm up exercises I was back on track and jogging without any problems. Anna was very professional in her approach to my therapy and consulted with me on a regular basis.

If I ever need treatment again for an injury I will return to Pinpoint Physiotherapy & IMS.

Pinpoint Physiotherapy has been a life giver for me.

I had problems with my left leg after a bout of cancer. My physiotherapist explained how my muscles worked, gave me excellent massages and ultrasound in the visit. I find I can now walk for 10 minutes without pain. The rooms are clean and roomy. All the staff are friendly, helpful and knowledgeable.

I recommend Pinpoint to everyone needing physiotherapy.

My physiotherapist was Anna, she knew exactly what my issue was and helped immensely. She gave me tips to work on at home which meant I only had to go for physio a few times.

She has a wonderful personality and showed interest in me as a person. The receptionist was also very nice. I would highly recommend her.

Pinpoint is a wonderful place to receive physiotherapy. The staff is always courteous and polite. The office always very clean and I feel safe with the guidelines around Covid.

My therapist Anna is the best! She is always so punctual, kind and gentle. I cannot express how much I enjoy my sessions and how happy I am with their service.

Anna is a real pleasure to work with. She is always pleasant, listens attentively to my concerns/issues, and offers effective, practical solutions.

I had suffered with chronic hip and lower back pain for a very long time until I started treatment with Anna. I am now pain free with a greater range of motion.

Always a friendly and efficient check in. Anna is very thorough and works with you the entire time. She is a wealth of information regarding your injuries. I have been to many physiotherapists and I highly recommend Anna for being one of the best in this industry.

I am appreciative to both Danielle and Martin for the physio services I’ve been receiving… very competent, kind and professional manner, thorough background information gathered, and appropriate suggestions for home exercising.

I appreciate that the clinic offers a range of services in one location.

Martin is a gifted physiotherapist who generated the best plan to help me recover at full speed. My body now feels great and I truly believe I am stronger then pre-injury.

Martin has helped me train for numerous endurance events. He has been great at dealing with the injuries I have developed while training.

He has also been able to help me adapt my training and running techniques to make sure my body is in the best shape possible to compete.

Martin’s expertise and encouragement, especially when I needed it most made a huge difference in my recovery back to full mobility.

His ability to deal with both my recent fracture and my pre-existing mobility issues was fantastic.

I felt better the day after you did your first treatment session. In fact, I was so much improved that I didn’t even need to take the medication anymore. I am doing great now.

Thanks for your concern and for getting me back to full function.

Martin was extremely thorough. Really appreciated his knowledge in the IMS treatments and he is a very personable fella!

I’ve already referred several friends, my partner and co-workers to your clinic as it was a great experience and felt like I was in good hands.

I’ve only had one appt and it was more than expected. My first impressions were the receptionists were extremely friendly and helpful.

Martin, my physiotherapist thoroughly went over my medical history, even to when I was a child. He talked to me in words that were easily understood and showed me exercises that I could do at home.

I’ve heard many great things about this company and will continue to see Martin.

I don’t know if you remember me; the last time I saw you was mid-August and you were giving me shockwave for Plantar Fasciitis. I wasn’t sure if I should register for the Boston Marathon because the shockwave wasn’t kicking in right away and I was worried that my foot wouldn’t heal. But after my fourth treatment, my foot started to heal quickly and now I feel almost 100% and back to running normally. I was very confident when registering for Boston and so happy that I could!!

I am so grateful to get this part of my life back; running is how I manage stress, socialize and basically FEEL HUMAN! (Not only that, being able to wear regular shoes again during the work day is awesome!) There is a good chance the PF could come back in the same foot (or the other foot) but if it does, I’ll immediately start with the shockwave, especially knowing that it takes a few weeks to kick in.

I have been seeing Martin for 3 months on a regular basis. He has been amazing at his ability to multi-task, (i.e. deal with a “real time” situation, like headache or specific crick), while keeping his eye on the longer term goal of getting me upright and able to do my own self care.

The “tips and tools” have been super helpful and his cheerfulness at every small success has really lightened my load. He “laughs with me”!

I really appreciate his practical approach and explanations of what is going on with some long term issues. His ability to switch in real time with a short blurb from me makes efficient use of the time. Particularly as I don’t have any extended health benefits, I appreciate what we pack in.

The team at the front desk has been so kind and helpful as well and everything is pretty seamless from my end.

Pinpoint has a wonderful staff and were helpful in so many ways. It made recovery almost enjoyable. I would not have a problem recommending them to anyone.

I am attending Pinpoint post knee replacement and have been extremely impressed with the professionalism of the staff. Martin is very experienced in ortho rehab and is able to personalize my program according to my long term goals. I feel supported and listened to. I would recommend Pinpoint.

Kayla is the best. If you are an athlete you must try her myofascial release sessions. It healed my new injury and the old one.

I am excelling in Judo and am back to training hard, I know each session has helped. She puts her heart into each of our visits.

Kayla has helped me to reverse years of chronic pain and return to a level of fitness I believed was impossible.

She has also helped my son who has special needs in a way no other therapist was willing to. She meets him where he is at and has helped him to improve in is physical function so he can enjoy activities every child deserves to.

Kayla is knowledgeable, energetic, intuitive and has healing hands. She also shares her warm friendly, caring personality. My newest healthcare provider on my continued journey to healthier living.

Just had my first physio appt with Kayla and let me just say I don’t know why I haven’t seen her long before now. Kayla is not just a regular physiotherapist she is a kind and compassionate person who is extremely knowledgeable and has great ability to immediately detect what’s going on with your body and help you on your journey to heal.

Highly recommend you give Kayla a try, you won’t be disappointed. I already have my next 4 appointments booked :)

Kayla is so holistic; I leave feeling better not just physically but mentally and emotionally as well. Without her I don’t know where I would be.

She has helped me to change they way I look at myself and I feel more whole and balanced then ever before. Who ever receives Kayla in their life is a lucky being.

Kayla is very knowledgeable and easy to talk to. She knows immediately after careful discussion what course of action to take. She will inspire you to work towards your goal of better health.

Very friendly service from the moment I walked in to the end of the treatment. Efficient and easy to book. Great cancellation service to snap up extra appointments if the one you need isn't available at the time. Good suggestions for exercise to improve mobility. Would highly recommend to anyone seeking physio for any reason.

Dr. Kelly was very understanding to my need and very knowledgeable in how to help me. She never pushed treatment on me but offered to work closely with the Physiotherapist and myself to deal with my issue. I appreciated her professionalism and caring nature.

I have absolute faith in Dr. Robertson's ability to help with my chronic pain and am looking forward to seeing her again next week. Thank you!

Dr. Kelly Robertson was thorough in finding out my concerns.

Very thorough examination

Very accommodating. Knowledgeable. On review of X-rays quick diagnosis. Plan for short term treatment and relief with recommendation for likely longer term requirement. First appointment and pleased with resulting plan.

Easy to talk to. Explains alternatives and procedures so you can understand. Wish I would have found her earlier.

Dr. Robertson is very knowledgeable and was well prepared for discussions on my particular condition. She was able to offer more than one solution plus provide several links to alternative resources and educational material. I will be recommending her to friends and family.

Who would have thought that such a calm, kind, knowledgeable, professional individual would be able to take a full 45 minutes to discuss my concerns about my own health? I was moved by the care and respect that she had for my path of healing.

After years of suffering with a torn MCL, meniscus issues and slight degree of osteoarthritis in my left knee,..... living with constant pain, and such discomfort to the point of impacting my life, and lifestyle, I was introduced to Dr. Kelly Robertson, Naturopathic Doctor, Pinpoint Physiotherapy & Health, and my life took a turn for the better!

After less than an hour consultation with Dr. Robertson, I felt more than confident , based upon her knowledge, experience and 'professionalism', and the course of action that she had outlined, and recommended, that I committed to having her do an injection of Cingal to address the multiple issues. Three days later, I underwent the procedure,....and have not looked back since.  
Within days, a significant degree of the extreme pain and discomfort had subsided, .....I as walking more comfortably and had more flexibility than I had enjoyed or experienced in well over two years.  
Dr. Robertson also had outlined a regime of exercises that I could do at home to both strengthen and build the knee, which I have been working, as the comfort level allows.

As far as the Clinic and other services offered, I can't offered an informed comment, as my interaction has been entirely with Dr. Robertson. However the support team, specifically Amara, is also very 'professional' and accommodating in offering personal service and assistance, in terms of reception to the Clinic. Very impressive.

We have several friends who have benefited from Physiotherapy with Kelly's colleagues, within the Clinic, and they too can't say enough about the service and support extended. Based upon my own personal experience, I wouldn't hesitate for a moment to highly recommend Pinpoint for your related conditions.

Shayne is personable and professional. He provided a detailed plan forward for my injury and made it simple to follow. I will be back!