We make a point of providing exceptional healthcare

Clients qualifying for MSP Supplementary Benefits will receive $50.00 off the total cost of any assessment or treatment.

Remember to bring your Care Card to your appointment!

Here’s what you need to know about cancelling or rescheduling:

• provide 12 or more hours notice – no fee
• provide less than 12 hours notice – 25% of the appointment cost
• no-show, or provide less than 2 hours notice – 50% of the appointment cost

To cancel or reschedule an appointment, you can:

• contact us through this website
• call our clinic at 250.591.3730
• log in to our online booking portal and make changes there

Remember, you can always set up automatic emails, phone calls, and even text messages to remind you of your appointments. Just ask reception!

Think of Physiotherapists as project managers for recovering from injuries. A good physio doesn’t just treat you or prescribe exercises but will understand and manage all aspects of your recovery. Physiotherapists combine in-depth knowledge of how the body works with specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability.

Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you 50% of the appointment cost if you simply don’t show up for a scheduled session, so call 250.591.3730 in advance if you can’t make it.

A physiotherapist’s goal is to restore, maintain and maximize your strength, function, movement and overall well-being. We understand that everyone has different objectives. The demands on your body differ greatly depending on whether you work a heavy job, or have a baby, or run marathons, or all three! We will help you set and achieve appropriate end-points based on your injury and interests.