We make a point of providing exceptional healthcare

Pinpoint Physiotherapy & Health has been helping Nanaimo residents recover and rehabilitate since 2014.

Multidisciplinary Care

Pinpoint is a Nanaimo physiotherapy-focused clinic located in the beautiful downtown core, staffed by a team of professionals who take the time to find the true root of your problem.

A physician’s referral is not required to access the physiotherapy and naturopathic services offered at Pinpoint.

Careful approach

We take care to restore, maintain, and maximize your overall health and well-being.

We focus on building strength, function, and movement through the rehabilitation of orthopaedic conditions, including many issues of the muscles, nerves, and bones.

Our team is skilled in many therapeutic techniques to assist and accelerate your recovery in a way that’s best for you.

Expert team

Our therapists have a broad spectrum of experience that our entire team draws upon.

The Physios at Pinpoint have all worked in the hospital setting with medical and orthopaedic patients, and are skilled at progressing you at an appropriate pace through your recovery.

Our team members continue to expand and hone their skills, and are committed to integrating current research with expertise, client values, and available resources.

Generous appointments

We believe that effective therapy is built upon a combination of expertise, care, and time.

Our generous appointment slots give you one-on-one time to voice to your concerns, check your exercises, and reassess your progress.

This approach allows your therapist to effectively and quickly progress you to the point where you no longer need our services.

Book your treatment online today!

Browse Our Treatments

Introducing Our Team

Say hello to Pinpoint Physiotherapy & Health’s owner and two of our team members below. Head over to the Meet Our Team page to view bios for all of our staff.

Meet the Owner

Joe Box

Physical Therapist

Meet Joe
Featured Therapist

Danielle Roberts

Physical Therapist

Meet Danielle
Featured Therapist

Lisa Purzner

Physical Therapist

Meet Lisa

Wait, there’s more!

Click below to meet the rest of the team.

View All Bios

Looking for rates? Or info about insurance coverage?

Browse our Rates & Policies

New to physiotherapy? Wondering what you can expect?

View info For New Clients

“After years of suffering with a torn MCL, meniscus issues and slight degree of osteoarthritis in my left knee,..... living with constant pain, and such discomfort to the point of impacting my life, and lifestyle, I was introduced to Dr. Kelly Robertson, Naturopathic Doctor, Pinpoint Physiotherapy & Health, and my life took a turn for the better!”

Review for Dr. Kelly Robertson by Brian F.

View All Reviews

Frequently Asked Questions

  • Is acupuncture painful?

    No, it does not hurt. Patients often report that the acupuncture treatment itself is relaxing.

    The needles used in acupuncture are much thinner than most people have experienced, with a diameter of a strand of hair!

  • Should I bring in X-rays, referrals, or my surgeon’s protocols?

    Yes, please! While we can look up certain imagery, it is best for you to bring in any paperwork that has been provided to you that might relate to your injury or surgery.

  • Do I have to keep coming to physiotherapy forever?

    Absolutely not! Our goal is to understand your goals, figure out everything that might be contributing to your injury, educate you and treat you appropriately, and then discharge you from care. You are certainly always allowed to come back to us, but our ultimate goal is to give you the tools to self-manage if at all possible.

  • Do I pay if the session is for an ICBC claim?

    Clients seeking physiotherapy services after a motor vehicle accident do not pay any assessment fees if the treatment is ICBC-approved. However, the patient will pay $10 for subsequent sessions.

    • you will require a claim number and approval from ICBC
    • clients without a claim number will be charged our normal rate
    • remember to bring your Care Card to your appointment

  • Are physiotherapy treatments taxable?

    No, physiotherapy services in BC are not subject to GST or PST.

  • Is acupuncture effective?

    Yes. Research has shown acupuncture’s effectiveness in treating sports injuries, pain management, migraines, arthritis and other conditions.

Have A Question?

View our FAQs page for more answers, or contact us directly for help.

Articles by Pinpoint

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  • Article

    Pain Relief without Pills

    How can we reduce our reliance on pain medication? Lots of people are reluctant to use over the counter pains relievers as well as the stronger meds that are prescribed by doctors. Below are a few other ways that can be used to help manage pain that have a good body of evidence behind them to demonstrate their effectiveness.

    View Post
  • Article

    Vertigo & Treatment of Benign Paroxysmal Positional Vertigo

    If you experience feelings of intense dizziness, or it seems the room is spinning, you may want to consider physiotherapy treatment for BPPV.

    View Post
  • Article

    Can Poor Posture Cause Jaw Pain?

    Posture is the position in which we hold our bodies while standing, sitting, or lying down. What does it have to do with jaw pain?

    View Post

Consider a career at Pinpoint

There are many benefits working at Pinpoint and choosing Nanaimo, BC as your home, and joining our team is sure to give you a great work/life balance.

Learn more on the careers section of this site.

View Careers Info

Box Physiotherapist Corp. Operating as Pinpoint Physiotherapy & Health

Website design & development by Richard the Brave

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